{"id":3530,"date":"2022-07-26T09:12:27","date_gmt":"2022-07-26T07:12:27","guid":{"rendered":"https:\/\/degussa-staging.detail-digital.ch\/?page_id=3530"},"modified":"2022-10-25T16:43:00","modified_gmt":"2022-10-25T14:43:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.degussa-goldhandel.ch\/en\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3530\" class=\"elementor elementor-3530\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44f0be4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44f0be4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-088acc9\" data-id=\"088acc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3dafbf elementor-widget elementor-widget-subnav\" data-id=\"b3dafbf\" data-element_type=\"widget\" data-widget_type=\"subnav.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"degussa-subnav-container subnav gold\">\n            \n        <\/div>\n        <div class=\"degussa-subnav-container empty\"><\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dbb34db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dbb34db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03ecfed\" data-id=\"03ecfed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc8ea24 elementor-widget elementor-widget-heading\" data-id=\"fc8ea24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">EVERYTHING YOU NEED TO KNOW ABOUT DEGUSSA<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8192340 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8192340\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a9e1fc\" data-id=\"1a9e1fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a70f5a elementor-widget elementor-widget-contentstack\" data-id=\"4a70f5a\" data-element_type=\"widget\" data-widget_type=\"contentstack.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"content-stack\"><style><\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"5254\" class=\"elementor elementor-5254\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c24c532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c24c532\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8349494 faq\" data-id=\"8349494\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08e94ac elementor-widget elementor-widget-faq\" data-id=\"08e94ac\" data-element_type=\"widget\" data-widget_type=\"faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"degussa-faq\" id=\"degussafaq\">\n            <div class=\"faq-filters\">\n                <a v-bind:class=\"{ active: selectedCategory == null }\" @click=\"selectedCategory=null\" href=\"#\">All<\/a>\n                <a v-bind:class=\"{ active: selectedCategory == item.term_id }\" href=\"#\" @click=\"selectedCategory = item.term_id\" :key=\"'category_' + item.term_id\" v-for=\"(item) in categories\">{{ item.name }}<\/a>\n            <\/div>\n            <ul class=\"faq-content\">\n                <li class=\"faq-post\" v-for=\"(item) in filteredPosts\"  @click=\"item.active = !item.active\">\n                    <div class=\"faq-title\" v-bind:class=\"{ active: item.active }\">{{item.title}}<\/div>\n\n                    <template v-if=\"item.active\">\n                    <div class=\"faq-content\" v-html=\"item.content\"><\/div>\n                <\/template>\n                <\/li>\n            <\/ul>\n        <\/div>\n        <script>\n          document.addEventListener('DOMContentLoaded', (event) => {\n            var resultslist = new Vue({\n              el: '#degussafaq',\n              data: function () {\n                return {\n                  excerptLength: 100,\n                  posts: [{\"title\":\"Is Degussa always able to deliver?\",\"content\":\"<!-- wp:paragraph -->\\n<p>We offer our customers excellent opportunities to invest in premium precious metals. And we are determined to provide excellent service to every customer. Part of this service excellence entails keeping plenty of products in stock so our customers are never compelled to wait, even in times of soaring demand. This applies not only to Degussa bars, but also to standard bullion coins. However, availability may be limited for some of the more uncommon coins produced in very low numbers and or issued in limited quantities.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"72\"},{\"title\":\"Can I call or email Degussa to order precious metals?\",\"content\":\"<!-- wp:paragraph -->\\n<p>We offer you the opportunity to order precious metals from us by phone or email, and then collect the prepaid merchandise at our Zurich or Geneva offices by appointment arranged over the phone.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"72\"},{\"title\":\"Does Degussa offer the option of buying precious metals via Internet?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Yes. At this time, we are able to deliver within Switzerland. <a rel=\\\"noreferrer noopener\\\" href=\\\"https:\\\/\\\/shop.degussa-goldhandel.ch\\\/\\\" target=\\\"_blank\\\">Our online shop for customers in Switzerland can be found here.<\\\/a><\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"72\"},{\"title\":\"Does Degussa also buy precious metals?\",\"content\":\"<!-- wp:paragraph -->\\n<p>We will be able to buy items as soon as we have opened our Zurich showroom.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"72\"},{\"title\":\"What precious metal investments does Degussa offer?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Degussa gold bars are available in weights ranging from 1 gram up to 1 kilogramme, and all with a fineness of 999.9\\\/1000. Our bars up to 100 grams are minted; the larger bars up to 1 kilogram (apart from 10-ounce gold bars) come in the conventional cast format.<br><br>You will recognize every Degussa bar by our traditional hallmark, a sun and moon enclosed by a diamond.<br>Our bars are made on behalf of Degussa Goldhandel GmbH by LBMA-certified companies.<br>Degussa silver bars are available with a fine weight ranging from 1oz to 15kg.<br><br>Degussa bars made of platinum and palladium are available with a fine weight ranging from 1oz to 1kg.<br><br>Unique in Germany and Switzerland:Degussa rhodium bars are available in 1 oz and 100 g sizes.<br><br>We also offer the most popular gold and silver bullion coins in the standard denominations.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"72\"},{\"title\":\"Which standards does Degussa Goldhandel AG\\u00a0 adhere to as a service provider ?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Degussa Goldhandel AG is a member of a variety of organisations and associations and acts in accordance with their high demands on the quality of advice and service. An overview of our current memberships can be found here.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"73\"},{\"title\":\"How does Degussa ensure precious metals security ?\",\"content\":\"<!-- wp:paragraph -->\\n<p>The safety of our employees and our precious metals inventories is a top priority at Degussa. The majority of our holdings are stored externally in high-security safes guarded day and night and are only transferred to one of our branches when required. The branch stocks are stored in specially built vaults that are only accessible to our employees during business hours and are hermetically sealed the rest of the time.\\u00a0<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"73\"},{\"title\":\"What is Degussa\\u2019s policy on sustainability and corporate social responsibility?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Degussa is committed to the sustainable stewardship of natural resources around the world. This is why we source our bars exclusively from manufacturers that have earned the worldwide acknowledged \\u201cLondon Good Delivery Standard\\u201d seal of approval and that have verified the integrity of their supply chains.<\\\/p>\\n<!-- \\\/wp:paragraph -->\\n\\n<!-- wp:paragraph -->\\n<p>We expect all our suppliers to follow the same ethical principles that guide us: They shall not buy precious metals or other goods from war zones, trouble spots or other dubious sources. They shall respect the human rights and protect the health and safety of their employees, and require their suppliers to do the same. They shall not tolerate any form of corruption or bribery. They shall not only abide by the laws governing environmental protection, but also strive to constantly optimize their processes above and beyond the statutory requirements.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"73\"},{\"title\":\"Does Degussa make its newly issued bars?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Degussa does not have the capacity to produce precious metal bars at this time. Our mission is to offer premium-quality, precious metal investments at attractive prices to our customers. This is why we outsource the production of our bars with the world-famous signature and sun\\\/moon logo to the best precious metal refineries in Switzerland. They have the decades of experience necessary to meet our standards for quality.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"73\"},{\"title\":\"Who owns Degussa?\",\"content\":\"<!-- wp:paragraph -->\\n<p>Degussa is the wholly owned subsidiary of an investment trust held by one of Germany\\u2019s wealthiest families. In 2010, this investment firm acquired the rights to the brand in connection with the precious metal business from Evonik Industries AG, and then founded Degussa.<\\\/p>\\n<!-- \\\/wp:paragraph -->\",\"active\":false,\"category\":\"73\"}],\n                  categories: [{\"term_id\":72,\"name\":\"Service\",\"slug\":\"service\",\"term_group\":0,\"term_taxonomy_id\":72,\"taxonomy\":\"category\",\"description\":\"\",\"parent\":71,\"count\":5,\"filter\":\"raw\",\"cat_ID\":72,\"category_count\":5,\"category_description\":\"\",\"cat_name\":\"Service\",\"category_nicename\":\"service\",\"category_parent\":71},{\"term_id\":73,\"name\":\"Company\",\"slug\":\"company\",\"term_group\":0,\"term_taxonomy_id\":73,\"taxonomy\":\"category\",\"description\":\"\",\"parent\":71,\"count\":5,\"filter\":\"raw\",\"cat_ID\":73,\"category_count\":5,\"category_description\":\"\",\"cat_name\":\"Company\",\"category_nicename\":\"company\",\"category_parent\":71}],\n                  selectedCategory: null\n                }\n              },\n              mounted: function () {\n\n              },\n              methods: {\n                truncated(input){\n                  var index = input.indexOf(' ',this.excerptLength);\n                  if(index < 0){\n                    return input.substring(0,this.excerptLength);\n                  }\n\n                  return input.substring(0,index) + '...';\n                }\n              },\n              computed: {\n                filteredPosts() {\n                 return this.posts.filter((item) => {\n                    if (this.selectedCategory === null) {\n                      return item;\n                    }\n                    if (item.category == this.selectedCategory) {\n                      return item;\n                    }\n                  })\n                }\n              }\n            });\n          });\n        <\/script>\n\n        \n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-553c3a7\" data-id=\"553c3a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><div class=\"content-stack\"><style>.elementor-1283 .elementor-element.elementor-element-445119d > .elementor-widget-wrap > .elementor-widget:not(.elementor-widget__width-auto):not(.elementor-widget__width-initial):not(:last-child):not(.elementor-absolute){margin-bottom:0px;}.elementor-1283 .elementor-element.elementor-element-f890b25 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3330\" class=\"elementor elementor-3330 elementor-1283\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bde24ed slider-container elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bde24ed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f2172ce\" data-id=\"f2172ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b3714a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b3714a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-445119d\" data-id=\"445119d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f890b25 elementor-widget elementor-widget-image\" data-id=\"f890b25\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1391\" height=\"543\" src=\"https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service.jpg\" class=\"attachment-full size-full wp-image-575\" alt=\"Banner Service\" srcset=\"https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service.jpg 1391w, https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service-300x117.jpg 300w, https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service-1024x400.jpg 1024w, https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service-768x300.jpg 768w, https:\/\/www.degussa-goldhandel.ch\/wp-content\/uploads\/2022\/04\/Service-600x234.jpg 600w\" sizes=\"(max-width: 1391px) 100vw, 1391px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1306755 elementor-widget elementor-widget-slidercontext\" data-id=\"1306755\" data-element_type=\"widget\" data-widget_type=\"slidercontext.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"degussa-product-slider-outer-container nopadding\">\n            <div class=\"degussa-slider-context\">\n                <div class=\"slider-title\">First Class Services<\/div>\n                <div class=\"slider-actions\">\n                    <a class=\"context-link\" href=\"https:\/\/www.degussa-goldhandel.ch\/en\/services\/safe-deposit-boxes\"><span>Safe Deposit Boxes<\/span>\n                        <\/a><a class=\"context-link\" href=\"https:\/\/www.degussa-goldhandel.ch\/en\/services\/bonded-warehouse\"><span>Bonded Warehouse<\/span>\n                        <\/a><a class=\"context-link\" href=\"https:\/\/www.degussa-goldhandel.ch\/en\/services\/customized-minting\"><span>Embossing<\/span>\n                        <\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EVERYTHING YOU NEED TO KNOW ABOUT DEGUSSA Alle {{ item.name }} {{item.title}}<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3530","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/pages\/3530"}],"collection":[{"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/comments?post=3530"}],"version-history":[{"count":5,"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/pages\/3530\/revisions"}],"predecessor-version":[{"id":5308,"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/pages\/3530\/revisions\/5308"}],"wp:attachment":[{"href":"https:\/\/www.degussa-goldhandel.ch\/en\/wp-json\/wp\/v2\/media?parent=3530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}